Terms and Conditions
SALES, DISCOUNTS, AND FREE SHIPPING
Sales or discount prices may be used in conjuction with other discount offers. Free shipping does apply for all product orders over $50.00 and within the domestic US. For addtional shipping details, see below.
Sales and discounts do not apply to Gregory Packs, Assos, Skins, CW-X, HED, Zipp, Polar, Tacx, Lupine, Scicon, Finis SwimP3 players, Trico Sports, or Tri All 3. In some cases, a discount on items within these brands may occur. The sale price is as marked on the site.
Please contact a sales representative if you have any questions at 877-647-5717.
EXCHANGES AND RETURNS
Our commitment is to the absolute best shopping experience for our customers. However, situations occur and the need arises to exchange or return a product.
All items must be returned in new, unused, resellable packaging with all parts and a copy of the original invoice within 30 days of invoice. Any purchases between Thanksgiving and Christmas will receive an additional 30 days from the date of purchase.
Clothing items, including wetsuits, gloves, shoes, etc. must be unworn with all tags attatched.
Due to health restictions, all swim items cannot be returned or exchanged if worn in the water.
Wheels, powermeters, tires, pedals, and all other parts must not be ridden or used in anyway. Custom bikes are not eligible to for returns or exhanges.
Items marked with SPECIAL in the product name are not eligible for returns and exchanges.
If product is returned, Gear and Training will return product to the customer, at their expense, if not in resellable or unworn condition.
Gear and Training will cover shipping charges, both back and forth, in the event of a defective, damage during shipping, or improperly shipped items.
In the case of a return or exchange, return the product and a copy of the invoice with noted action items to Gear and Training. If you have any questions, contact us via email or by calling 877-647-5717.
The customer is responsible for all shipping charges back to Gear and Training, unless otherwise noted.
Upon the receipt of your return or from the date of cancellation, Gear and Training will contact you via email. We will work to return or exchange the product as soon as possible. Please allow 1 billing cycle, from the date of email confirmation of return or cancellation, to receive credit adjustments.
QUESTIONS?
How long from the date of purchase can I return or exchange your product?
30 days from the date of the sale.
When to expect your refund or credit?
Your credit or refund will take 1 billing cycle from the date of cancellation or when the product was received by Gear and Training. If you paid by money order or paypal, we'll mail you a refund check within 10-14 business days.
If you have any additional questions, please call us at 1-877-647-5717 or email us (We ask for a 24 hour response time.)
SHIPPING INFORMATION
Within the Continental US
Regular shipping within the United States may take up to 10 business days. You will be notified of any unexpected delay.
If you have a specific question regarding delivery time frames, please call us at 1-877-647-5717.
Shipping Options:
UPS Ground: up to 10 business days
UPS Second Day Air: 3 business days*
UPS Next Day Air: 1-2 business days*
USPS Priority Mail: up to 10 business days
* Orders must be received before 12pm Central Standard Time to be shipped that same day.
Shipping Charges Outside of US
Outside the Continental US
For orders to AK, HI, Puerto Rico, Guam, U.S. Virgin Islands, APO, FPO's do quality for shippping discounts, if available.
International Orders
Gear and Training has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. The professional and friendly people at International Checkout will process your order and provide world class customer service. All inquiries should be directed to International Checkout.
To check the status of your international order or track your package, please log into International Checkout.
MISCELLANEOUS
Gear and Training reserves the right to hold any order for suspected fraud. In this event, the customer will be notified. If shipping and billing addresses are different, Gear and Training reserves the right to verify information and this may cause delay in delivery time.
All website orders and phone orders are subject to Gear and Training's acceptance. This includes data entry errors, stock availabity, clearance prices, and special orders.
If you have any questions, contact us via email: Customer Service or by calling 877-647-5717.
We are available from 9am to 5pm Monday-Friday.
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